Spokk helps businesses collect & manage customer feedback turning private feedback into public reviews using AI. Close the feedback loop with replies, send coupons increasing response rates, boosting online reviews and customer satisfaction.
Hey guys,
Samesh here, the founder of Spokk.
Wanted to let you know about some big updates we've been working on.
1. All feedback requests are verified and use unique links and are sent via SMS (via your own Twilio account).
2. Measure individual staff performance via a 5 star rating from your customers.
3. The AI generated review now includes the staff member's name as well as the service(s) making them even more unique.
4. Collect video & text customer testimonials from happy customers.
5. Connect to our API to automate your feedback requests.
6. New credits system - pay for what you use.
Who is this for?
Small businesses that want a deep dive into customer satisfaction.
I want to offer Product Hunt users discounted flat pricing and 50% off credits for life. If you are interested, book a call, let's go nuts.
https://calendly.com/sameshw/30min
What's coming next?
Better analytics, an agency plan and an innovative way to get referrals for your business.
@samesh13 congrats on your launch! Very smart idea to turn feedback into public review drafts. I guess users can then just copy & paste the draft to a platform that you link?
Congrats on the launch! Spokk looks like a game-changer for small businesses. How do you handle different platforms like Google, Yelp, etc. to collect reviews?
Love how you're tackling the classic "happy customer but no review" problem! The AI-powered conversion from private feedback to public reviews is pretty clever. Keep up the great work @samesh13! 👏
Finally a solution for those 'great service!' in-person comments that never make it online 😅 Been helping small businesses with their digital presence and it's always the same story - happy customers who forget to leave reviews the second they walk out. Love that you can turn feedback into actual reviews... quick question though - how does it handle multi-location businesses? Got a client with 3 cafes who's going nuts trying to manage reviews across different spots.
About Spokk on Product Hunt
“Customer experience management for small businesses”
Spokk launched on Product Hunt on November 17th, 2024 and earned 135 upvotes and 15 comments, placing #11 on the daily leaderboard. Spokk helps businesses collect & manage customer feedback turning private feedback into public reviews using AI. Close the feedback loop with replies, send coupons increasing response rates, boosting online reviews and customer satisfaction.
Spokk was featured in Customer Success (6.2k followers), Customer Communication (12.7k followers) and Artificial Intelligence (469k followers) on Product Hunt. Together, these topics include over 100.5k products, making this a competitive space to launch in.
Who hunted Spokk?
Spokk was hunted by Samesh Wijeweera. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Want to see how Spokk stacked up against nearby launches in real time? Check out the live launch dashboard for upvote speed charts, proximity comparisons, and more analytics.
Samesh Wijeweera