Customer experience management for small businesses
Spokk helps businesses collect & manage customer feedback turning private feedback into public reviews using AI. Close the feedback loop with replies, send coupons increasing response rates, boosting online reviews and customer satisfaction.
Hey guys,
Samesh here, the founder of Spokk.
Wanted to let you know about some big updates we've been working on.
1. All feedback requests are verified and use unique links and are sent via SMS (via your own Twilio account).
2. Measure individual staff performance via a 5 star rating from your customers.
3. The AI generated review now includes the staff member's name as well as the service(s) making them even more unique.
4. Collect video & text customer testimonials from happy customers.
5. Connect to our API to automate your feedback requests.
6. New credits system - pay for what you use.
Who is this for?
Small businesses that want a deep dive into customer satisfaction.
I want to offer Product Hunt users discounted flat pricing and 50% off credits for life. If you are interested, book a call, let's go nuts.
https://calendly.com/sameshw/30min
What's coming next?
Better analytics, an agency plan and an innovative way to get referrals for your business.
About Spokk on Product Hunt
“Customer experience management for small businesses”
Spokk launched on Product Hunt on November 17th, 2024 and earned 135 upvotes and 15 comments, placing #11 on the daily leaderboard. Spokk helps businesses collect & manage customer feedback turning private feedback into public reviews using AI. Close the feedback loop with replies, send coupons increasing response rates, boosting online reviews and customer satisfaction.
On the analytics side, Spokk competes within Customer Success, Customer Communication and Artificial Intelligence — topics that collectively have 487.8k followers on Product Hunt. The dashboard above tracks how Spokk performed against the three products that launched closest to it on the same day.
Who hunted Spokk?
Spokk was hunted by Samesh Wijeweera. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Spokk including community comment highlights and product details, visit the product overview.
Samesh Wijeweera