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HelpWire
Remote support that starts from a link, not a setup call
Remote support software for IT teams and technicians. Send the end user a link, they run the client app and grant access, and you're in. No account or code on their side. Unattended access when you need the same machine again. Windows, macOS, and Linux.
👋 Hey Product Hunt, I'm Yaroslav, PMM at HelpWire.
The problem we set out to solve is narrow and happens thousands of times a day. Someone needs help with their machine. Before anyone can help, there's a phone call about downloading something, a session code read out loud twice, and an account nobody wanted to create. Support hasn't started yet, and ten minutes are gone.
HelpWire starts a session from a link. You send it, the end user opens it, runs the client app, and clicks "Grant access." You're in. No account, password, or code on their side.
The rest of it:
● Sessions don't time out or throw prompts at you mid-repair.
● Direct connections where the network allows them, so control stays responsive; relay fallback where it doesn't.
● Unattended access for the follow-up, because the first fix often isn't the last one.
Built for IT support teams, solo IT providers, and internal IT at small and mid-sized businesses.
And now, HelpWire leaves early access. What those three years gave us: Linux on both the technician and end-user side, unattended access on Windows, macOS, and Linux, a team layer (invite technicians, join a session together, groups, permissions), Quick Connect for one-off sessions without an account, two-factor login, reconnect after a reboot, and several sessions open at once. Plus the small things you only find by watching real support work, like pasting into password fields that block pasting.
Try it: https://www.helpwire.app/
One note for the record: we've been on Product Hunt before, in 2023, as part of Electronic Team's company page. This is the first listing that's just HelpWire.
And a question, because the best part of a launch day is the comments. What's the longest it has ever taken you to get a non-technical person into a remote session before any actual work started? I'll be here all day answering, and I'd like to hear the worst ones.
About HelpWire on Product Hunt
“Remote support that starts from a link, not a setup call”
HelpWire was submitted on Product Hunt and earned 6 upvotes and 9 comments, placing #41 on the daily leaderboard. Remote support software for IT teams and technicians. Send the end user a link, they run the client app and grant access, and you're in. No account or code on their side. Unattended access when you need the same machine again. Windows, macOS, and Linux.
On the analytics side, HelpWire competes within SaaS, Monetization and Tech news — topics that collectively have 49.3k followers on Product Hunt. The dashboard above tracks how HelpWire performed against the three products that launched closest to it on the same day.
Who hunted HelpWire?
HelpWire was hunted by Yaroslav Kladko. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
Yaroslav Kladko