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Troubleshooting Agent by Pluno
Debugs customer issues before engineers do
Support tickets shouldn’t pull engineers away from building. Pluno does the investigation. It connects to your codebase, database, Sentry, session recordings, logs, and 3,000+ tools, traces complex customer issues end to end, finds the root cause, gathers evidence, and proposes the fix. Engineers stop digging through tools and start reviewing clear answers. Not another escalation. A troubleshooting teammate.
Complex support tickets shouldn’t pull engineers away from building.
But today, that’s exactly what happens:
A customer reports an issue,
An engineer drops what they’re doing, digs through tools, checks logs, Sentry, recordings, and code…
Only to find it wasn’t even a bug, just a config issue, bad CSV, or user error, support could’ve handled.
That’s the loop Pluno breaks.
Pluno Troubleshooting Agent investigates customer issues end-to-end, finds the root cause, gathers evidence, and proposes the next step, whether that’s a customer-side fix, a PR ready for engineering review, or an early warning before incidents spread.
The result: three painful workflows handled automatically:
1. Finds bugs and proposes fixes
When a ticket comes in, Pluno investigates, posts the root cause in Slack (or wherever engineering lives), and can open a PR for review.
2. Prevents unnecessary escalations
If the issue is customer-side, it drafts the reply inside the ticket so support can resolve it on the first response.
3. Detects incidents early
Spots rising error patterns across tickets and monitoring tools, correlate them with recent deploys, and alert the team before the queue floods.
Teams using Pluno are already seeing 70% fewer engineering escalations, 5× faster resolutions, and 24/7 incident detection across 500K+ tickets/month from teams like Lovable, Kojo, and Smartness.
We built this because we lived it: engineering shouldn’t become a support queue, and support shouldn’t have to wait on engineers for every complex ticket.
Launch offer: Product Hunt users get $100 in free credits, that's 4,080 credits, or ~50 investigations, to try Pluno on your real complex tickets.
Huge thanks to our early supporters for helping shape Pluno 🙏 We’ll be in the comments all day!
About Troubleshooting Agent by Pluno on Product Hunt
“Debugs customer issues before engineers do”
Troubleshooting Agent by Pluno was submitted on Product Hunt and earned 16 upvotes and 1 comments, placing #31 on the daily leaderboard. Support tickets shouldn’t pull engineers away from building. Pluno does the investigation. It connects to your codebase, database, Sentry, session recordings, logs, and 3,000+ tools, traces complex customer issues end to end, finds the root cause, gathers evidence, and proposes the fix. Engineers stop digging through tools and start reviewing clear answers. Not another escalation. A troubleshooting teammate.
On the analytics side, Troubleshooting Agent by Pluno competes within Customer Success, Customer Communication and Artificial Intelligence — topics that collectively have 487.3k followers on Product Hunt. The dashboard above tracks how Troubleshooting Agent by Pluno performed against the three products that launched closest to it on the same day.
Who hunted Troubleshooting Agent by Pluno?
Troubleshooting Agent by Pluno was hunted by Syed Ali. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Troubleshooting Agent by Pluno including community comment highlights and product details, visit the product overview.
Syed Ali