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Mikaka
Turn WhatsApp chats into action and customer insights
Mikaka answers WhatsApp and Messenger enquiries using your business knowledge, captures next steps, and reveals what customers keep asking for. Built for African businesses. Social starts at $39/month; provider usage charges may apply.
Hello Product Hunt! We're introducing Mikaka, a customer engagement and intelligence platform built around how African businesses serve their customers.
A customer asks about a product on WhatsApp. Another needs a callback. Your team handles the immediate request, but the next step and the reason behind the enquiry can get lost.
Mikaka brings the conversation and the work that follows into one workspace. You can teach the assistant your products, services and approved answers, capture customer enquiries, and hand more complex requests to a person with context. Conversations also help reveal recurring questions and unmet customer needs.
Start with WhatsApp and Messenger on Social, or add inbound and outbound calling through the voice plans. Website Chat is available with Enterprise. Social starts at $39/month, before applicable taxes and provider usage charges.
The gallery uses our fictional Sole Studio workspace to show the product without exposing customer data. The example counts are demonstration data.
Try Mikaka at https://mikaka.tel/ or explore the company at https://mikaka.io/.
Which customer conversation is hardest for your team to follow through on today? We'd value your feedback on the workflow and setup experience.
About Mikaka on Product Hunt
“Turn WhatsApp chats into action and customer insights”
Mikaka was submitted on Product Hunt and earned 2 upvotes and 1 comments, placing #111 on the daily leaderboard. Mikaka answers WhatsApp and Messenger enquiries using your business knowledge, captures next steps, and reveals what customers keep asking for. Built for African businesses. Social starts at $39/month; provider usage charges may apply.
On the analytics side, Mikaka competes within Customer Communication, SaaS and Artificial Intelligence — topics that collectively have 539.5k followers on Product Hunt. The dashboard above tracks how Mikaka performed against the three products that launched closest to it on the same day.
Who hunted Mikaka?
Mikaka was hunted by Francis Ngugi Kiarie. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Mikaka including community comment highlights and product details, visit the product overview.
Francis Ngugi Kiarie