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FeedMetrics (FT)
Stop losing customers to silence
Most businesses find out a customer is unhappy when they see the review online by then, it's too late. Feedmetrics captures feedback right after key moments, routes complaints into a structured resolution workflow before they go public, and helps your team close the loop fast with auto-escalation, severity tiers, and NPS scoring built in. No blind spots. No churn you didn't see coming. Set up your feedback flow in minutes and start retaining the customers you'd have otherwise lost.
I built Feedmetrics after watching a pattern repeat itself too many times, a customer has a bad experience, says nothing, and you find out weeks later when they've churned or left a public review.
The window between "something went wrong" and "they're gone forever" is actually pretty wide. Most businesses just don't have anything sitting in that window.
That's what Feedmetrics is designed to fill. Capture the signal right after the transaction or interaction, when the experience is fresh and the customer is still recoverable. Route the unhappy ones into a structured workflow not just a inbox dump so your team can actually close the loop before it becomes a bigger problem.
The approach evolved a lot during building. Early on I was thinking purely about feedback forms. But forms alone don't solve anything the real problem is what happens after the response comes in. So the product shifted toward the resolution layer: complaint triage, auto-escalation, severity scoring. The form is just the trigger.
What surprised me most was how many teams are duct-taping this together with Google Forms, spreadsheets, and manual Slack pings. There's a real gap between "survey tool" and "customer retention workflow" and that's exactly where Feedmetrics sits.
Would love to hear how others are currently handling this. What does your post-purchase or post-interaction feedback loop look like today?
About FeedMetrics (FT) on Product Hunt
“ Stop losing customers to silence”
FeedMetrics (FT) was submitted on Product Hunt and earned 3 upvotes and 1 comments, placing #158 on the daily leaderboard. Most businesses find out a customer is unhappy when they see the review online by then, it's too late. Feedmetrics captures feedback right after key moments, routes complaints into a structured resolution workflow before they go public, and helps your team close the loop fast with auto-escalation, severity tiers, and NPS scoring built in. No blind spots. No churn you didn't see coming. Set up your feedback flow in minutes and start retaining the customers you'd have otherwise lost.
On the analytics side, FeedMetrics (FT) competes within Analytics, SaaS and Marketing automation — topics that collectively have 217.7k followers on Product Hunt. The dashboard above tracks how FeedMetrics (FT) performed against the three products that launched closest to it on the same day.
Who hunted FeedMetrics (FT)?
FeedMetrics (FT) was hunted by Ben White. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of FeedMetrics (FT) including community comment highlights and product details, visit the product overview.
Ben White