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Empathy Engine
A human-in-loop support agent that tracks customer signals
Empathy Engine is a human-in-the-loop support copilot that tracks communication signals, explains shifts in tone, flags escalation risk, and creates guarded replies with Fireworks AI. Agents can accept, edit, reject, or escalate every suggestion. Built with Supabase, tenant isolation, PII redaction, and Zendesk-ready APIs, it makes customer support more aware—not less human!
We made this so the world is a kinder place! If you guys have any advice I would love to hear it!
About Empathy Engine on Product Hunt
“A human-in-loop support agent that tracks customer signals”
Empathy Engine was submitted on Product Hunt and earned 8 upvotes and 8 comments, placing #83 on the daily leaderboard. Empathy Engine is a human-in-the-loop support copilot that tracks communication signals, explains shifts in tone, flags escalation risk, and creates guarded replies with Fireworks AI. Agents can accept, edit, reject, or escalate every suggestion. Built with Supabase, tenant isolation, PII redaction, and Zendesk-ready APIs, it makes customer support more aware—not less human!
On the analytics side, Empathy Engine competes within Customer Success, Customer Communication, CRM and OpenAI Day — topics that collectively have 21k followers on Product Hunt. The dashboard above tracks how Empathy Engine performed against the three products that launched closest to it on the same day.
Who hunted Empathy Engine?
Empathy Engine was hunted by Arjun Jamgade. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of Empathy Engine including community comment highlights and product details, visit the product overview.
Arjun Jamgade