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DaemonLayer
Some tickets should never reach a technician
DaemonLayer sits between your MSP's ticket inbox and PSA. It resolves routine requests automatically, password resets, account unlocks, access requests, user onboarding, using real M365 and PSA context pulled the moment a ticket lands. What it can't resolve, it hands to engineers ready to fix, not investigate: identity, history, and likely cause already attached. No agents, no scripting. Live in ConnectWise or Autotask in 30 minutes. Human-in-the-loop on every sensitive action.
Top comment
I run LazyAdmin.nl, where I've spent the last several years writing about Microsoft 365 and Exchange automation for IT admins. Over 20 years in IT, the thing that never stopped bugging me was watching skilled engineers spend most of their day on work that isn't actually engineering, hunting down which client a ticket belongs to, opening the M365 admin portal, checking if a user can self-serve a reset, verifying identity, before they can even start solving the problem. Most tools in this space stop at triage: categorize the ticket, maybe summarize it, hand it off. DaemonLayer goes further, it actually resolves what it can. A password reset request gets checked against SSPR status, verified, and completed automatically, no engineer involved. Anything that needs a human still gets fully investigated first: identity confirmed, account history pulled, likely cause identified, so the engineer opens a ticket that's ready to fix, not one they have to start from zero on. The approach evolved a lot during the build. We initially thought about this as a general "AI agent" for MSPs, but the more we talked to techs, the clearer it became that open-ended agentic behavior is the last thing you want touching client environments unsupervised. So we deliberately narrowed it: bounded, predictable workflows that actually take action within limits, instead of a free-roaming agent, with human-in-the-loop approval on every sensitive action and a full audit trail on every decision made. Happy to answer anything about the architecture, the PSA integrations, etc,. Would love your feedback!
About DaemonLayer on Product Hunt
“Some tickets should never reach a technician”
DaemonLayer was submitted on Product Hunt and earned 0 upvotes and 1 comments, placing #43 on the daily leaderboard. DaemonLayer sits between your MSP's ticket inbox and PSA. It resolves routine requests automatically, password resets, account unlocks, access requests, user onboarding, using real M365 and PSA context pulled the moment a ticket lands. What it can't resolve, it hands to engineers ready to fix, not investigate: identity, history, and likely cause already attached. No agents, no scripting. Live in ConnectWise or Autotask in 30 minutes. Human-in-the-loop on every sensitive action.
On the analytics side, DaemonLayer competes within SaaS — topics that collectively have 43.2k followers on Product Hunt. The dashboard above tracks how DaemonLayer performed against the three products that launched closest to it on the same day.
Who hunted DaemonLayer?
DaemonLayer was hunted by Rudy Mens. A “hunter” on Product Hunt is the community member who submits a product to the platform — uploading the images, the link, and tagging the makers behind it. Hunters typically write the first comment explaining why a product is worth attention, and their followers are notified the moment they post. Around 79% of featured launches on Product Hunt are self-hunted by their makers, but a well-known hunter still acts as a signal of quality to the rest of the community. See the full all-time top hunters leaderboard to discover who is shaping the Product Hunt ecosystem.
For a complete overview of DaemonLayer including community comment highlights and product details, visit the product overview.